1. Working Together

By booking a session, programme or service with Always More, you agree to these Terms & Conditions. Please read them carefully so you know what you can expect from me, and what I ask of you in return.

2. Payment

Payment confirms your booking.

Your place in a session, programme or service is only secured once payment has been received, unless otherwise agreed in writing.

3. Online Sessions

Unless otherwise stated, all sessions are held online.

Please ensure you have a quiet, uninterrupted environment and a stable internet connection.

Kindly join your session approximately 5 to 7 minutes before the scheduled start time to allow for any technical issues.

4. Rescheduling & Missed Sessions

If you are unable to attend a scheduled session, please provide at least 3 hours’ notice where possible.

Missed sessions or cancellations without prior notice may be forfeited and may only be rescheduled at an additional cost.

Where circumstances are genuinely beyond your control, Always More may, at its sole discretion, allow a complimentary reschedule.

5. Refund Policy

Always More is committed to delivering services of the highest standard.

Long-term coaching programmes include a 30-day Money-Back Guarantee. If, within the first 30 days, you genuinely believe the programme is not the right fit for you, please submit your request in writing so we can discuss your concerns and the appropriate next steps.

For all other services, refund requests will be considered on a case-by-case basis and require mutual agreement between both parties. Any approved refund may take into account services already delivered, preparation completed, resources provided and administrative costs incurred.

All refund requests must be submitted in writing to:

admin@alwaysmore.co.za

6. Confidentiality

Everything discussed during our sessions is treated as confidential.

The only exceptions are where disclosure is required by law, or where there is a genuine concern regarding your safety or the safety of another person.

7. Coaching Is Not Therapy

Coaching is designed to support personal and professional growth.

It is not a substitute for psychological therapy, medical treatment, financial advice or legal advice.

If you are experiencing a mental health crisis or require specialist support, please seek assistance from an appropriately qualified professional.

8. No Guaranteed Outcomes

Every individual is different.

While I am committed to providing professional guidance, support and practical tools, your results depend on your own commitment, decisions and actions.

For this reason, Always More cannot guarantee specific outcomes.

9. Respectful Conduct

Always More is committed to providing a safe, respectful and supportive environment.

I reserve the right to decline or discontinue services where abusive, threatening, dishonest or disrespectful behaviour occurs, or where agreed payments remain outstanding.

10. Communication

Please allow up to 24 business hours for responses to emails or messages sent during the working week, and up to 48 hours over weekends or public holidays.

11. Changes to These Terms

These Terms & Conditions may be updated from time to time.

The version published on the Always More website at the time of your booking or purchase will apply.

12. Applicable Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.